fw999 Privacy Policy

fw999 is committed to protecting the privacy of every player who uses the fw999 platform. This Policy constitutes a legally binding commitment between fw999 and each registered Player regarding the collection, processing, storage, and protection of personal data. Please read this document in its entirety before creating an account. If you have any questions at any point, our support team is reachable at [email protected].

The following terms carry specific meanings throughout this Privacy Policy:

fw999 collects only the personal data that is strictly necessary to deliver a secure, compliant, and high-quality gaming experience to Players across Indonesia. The categories of data we collect are outlined below:

2.1 Identity & Contact Data

• Full legal name as it appears on a government-issued identification document (e.g., KTP, SIM, or passport);
• Date of birth (used exclusively for age verification — Players must be 21 or older);
• Email address (used for account communications and support);
• Mobile phone number (used for two-factor authentication and account security notifications);
• Residential address, including city and province (e.g., Jakarta, Surabaya, Bandung, Bali).

2.2 Financial Data

• Bank account details registered in the Player's own name — including account holder name and account number — for banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata;
• Digital e-wallet identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja, where used as a deposit or withdrawal method;
• Transaction history, including the amount, date, time, and method of each deposit and withdrawal processed through the Player's fw999 account.

2.3 Account & Activity Data

• Username, encrypted password hash, and account creation date;
• Game play history, including session start and end times, wager amounts, game titles played (slots, live casino, togel (Indonesia's traditional numbers lottery), sabung ayam (cockfighting), sportsbook), and outcomes;
• Bonus and promotion redemption history;
• Responsible gaming tool settings, including any deposit limits, cool-off periods, or self-exclusion requests recorded on the account.

2.4 Technical & Device Data

• IP address and approximate geographic location derived from it;
• Device type, operating system, browser type and version;
• Session timestamps and page-visit sequences;
• Cookie identifiers and similar tracking data as described in Section 9.

2.5 KYC Documentation

• Scanned or photographed copies of government-issued identity documents submitted during the KYC verification process;
• Proof-of-address documents (e.g., utility bills, bank statements) dated within the past three months;
• Selfie photographs submitted alongside identity documents, where requested.

fw999 collects Personal Data through the following mechanisms:

• Directly from you — when you register an account, complete the KYC verification process, make a deposit or withdrawal request, contact our support team, participate in a promotion, or update your account settings;
• Automatically — through cookies, web beacons, server log files, and similar tracking technologies that record your interactions with the fw999 Platform as you browse and play;
• From third-party payment processors — including confirmation data from BCA, BRI, OVO, DANA, GoPay, ShopeePay, and other payment partners indicating whether a transaction was successfully completed;
• From identity verification partners — where fw999 uses a third-party KYC service to cross-check the identity documents you submit against official databases;
• From game studio partners — including session and outcome data generated by games supplied by Pragmatic Play, Evolution Gaming, PG Soft, Microgaming, NetEnt, and Spribe, which is transmitted to fw999's systems for account record-keeping and dispute resolution purposes.

fw999 processes your Personal Data for the following specific purposes, each of which is tied to a lawful basis described in Section 5:

fw999 processes Personal Data only where a valid legal basis exists. The primary bases on which fw999 relies are:

• Contractual necessity — processing is required to fulfill fw999's obligations under the Player Account Agreement, including processing payments, delivering game services, and administering bonuses;
• Legal obligation — processing is required to comply with applicable anti-money laundering, age verification, and data security obligations;
• Legitimate interests — processing is necessary for fw999's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by the Player's privacy rights;
• Consent — where fw999 sends optional promotional communications (e.g., bonus offers, Idul Fitri promotions, Ramadhan specials), it does so only where the Player has provided clear, affirmative opt-in consent. Players may withdraw consent at any time by updating their communication preferences in account settings or by contacting [email protected].

fw999 does not sell, rent, or trade your Personal Data to any third party for commercial purposes. fw999 may share Personal Data with the following categories of recipients, and only to the extent necessary for the stated purpose:

6.1 Payment Processors

To execute deposits and withdrawals, fw999 shares the minimum necessary financial data with Indonesian payment partners including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja. These partners are contractually bound to process the data only for the purpose of completing the specific transaction requested.

6.2 KYC & Identity Verification Providers

Where fw999 uses a third-party service to verify the authenticity of identity documents submitted during the KYC process, the relevant documents are transmitted to that provider under a data processing agreement that restricts use to identity verification only.

6.3 Game Studio Partners

Game studios — including Evolution Gaming, Pragmatic Play, PG Soft, Microgaming, NetEnt, and Spribe — may receive session-level data (such as Player account identifiers and session tokens) necessary to initialize and authenticate game sessions. Studios do not receive financial data or contact information beyond what is technically required for game session management.

6.4 Legal & Regulatory Authorities

fw999 will disclose Personal Data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or regulatory directive. In such cases, fw999 will disclose only the specific data requested and will notify the affected Player where legally permitted to do so.

6.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of fw999's assets, Personal Data held by fw999 may be transferred to the acquiring entity. Players will be notified of any such transfer via the email address associated with their account, and the acquiring entity will be bound by terms no less protective than those set out in this Privacy Policy.

fw999 retains Personal Data only for as long as is necessary to fulfill the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized so that it can no longer be associated with any identifiable individual. Anonymized aggregated data (e.g., platform-wide statistics) may be retained indefinitely for analytical and reporting purposes.

fw999 implements a layered security architecture to protect Personal Data against unauthorized access, accidental loss, destruction, or disclosure. The technical and organizational measures in place include:

• 256-bit SSL/TLS encryption for all data transmitted between a Player's device and the fw999 servers, covering account login, cashier transactions, and support communications;
• Encrypted storage for sensitive fields including passwords (stored as salted cryptographic hashes, never in plain text), KYC document images, and financial account identifiers;
• Access controls ensuring that employee access to Personal Data is granted on a strict need-to-know basis, with all access logged and audited;
• Two-factor authentication (2FA) available to all Players on their account and mandatory for all internal staff accounts;
• Regular security assessments including penetration testing and vulnerability scanning of the fw999 Platform infrastructure;
• Incident response protocols — in the event of a data breach that poses a risk to Players' rights, fw999 will notify affected Players within 72 hours of becoming aware of the breach, including details of the nature of the breach, the data affected, and the remedial steps taken.

fw999 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used are as follows:

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be disabled. They include session authentication tokens that keep you logged in during a play session, CSRF protection tokens, and load-balancing cookies. No personal data beyond a session identifier is stored in these cookies.

9.2 Functional Cookies

These cookies remember your preferences — such as your preferred language, last-used payment method, and display settings — so that you do not need to re-enter them on each visit. They are active for the duration of your logged-in session plus up to 30 days.

9.3 Analytics Cookies

fw999 uses aggregated, anonymized analytics data to understand how Players navigate the Platform — which pages they visit, how long sessions last, and which features are most used. This data is used solely to improve Platform performance and user experience. Analytics cookies do not track individual Players across third-party websites.

9.4 Managing Cookies

You may configure your browser to refuse or delete cookies at any time. Note that disabling strictly necessary cookies will prevent you from logging in to your fw999 account and using the Platform. Disabling functional or analytics cookies will not affect your ability to play but may reduce the quality of your experience. Instructions for managing cookies in your specific browser are available in your browser's help documentation.

As a Player, you hold the following rights with respect to your Personal Data held by fw999. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request — [Your Username]". fw999 will respond within 30 calendar days of receipt.

• Right of Access: You may request a copy of all Personal Data that fw999 holds about you, together with information about the purposes for which it is processed and the third parties with whom it has been shared.
• Right to Rectification: You may request that fw999 correct any inaccurate or incomplete Personal Data held about you. Certain corrections (e.g., changes to your registered name) may require submission of updated KYC documentation.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. Note that fw999 may be required by law to retain certain categories of data (e.g., financial transaction records) for a defined period even after an erasure request.
• Right to Restriction: You may request that fw999 restrict the processing of your Personal Data in certain circumstances — for example, while an accuracy dispute is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that fw999 provide your Personal Data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing carried out on the basis of fw999's legitimate interests, and you may opt out of marketing communications at any time without affecting the lawfulness of prior processing.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., receipt of promotional emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

The fw999 Platform is strictly intended for adults aged 21 and over. fw999 does not knowingly collect Personal Data from any individual under the age of 21. Age verification is carried out at the account registration stage and may be reinforced by a KYC document check at any point in the account lifecycle.

If fw999 discovers or has reasonable grounds to believe that an account is held by, or has been used by, a person under the age of 21, fw999 will immediately suspend the account, void all associated balances and winnings, and permanently delete all Personal Data associated with the account in accordance with applicable law. Any real-money deposits made by a verified minor will be returned to the originating payment account.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account on the fw999 Platform, please contact fw999 immediately at [email protected] with the subject line "Minor Account Report". fw999 will investigate and act promptly on all such reports.

fw999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, Platform functionality, applicable law, or regulatory guidance. When material changes are made, fw999 will notify registered Players via the email address associated with their account at least fourteen (14) calendar days before the changes take effect.

The "Effective Date" displayed at the top of this Policy will be updated each time a revision is published. The most current version of the Privacy Policy is always accessible at https://fw999.club/privacy-policy. Continued use of the fw999 Platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the Platform and close your account before the effective date of the changes.

Minor, non-material changes (such as typographical corrections or clarifications that do not alter the substance of fw999's data practices) may be made without advance notice.

For any question, concern, or request relating to this Privacy Policy or the processing of your Personal Data, please contact the fw999 data team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data rights requests: "Data Rights Request — [Your Username]"
• Subject line for minor account reports: "Minor Account Report"
• Subject line for data breach concerns: "Data Security Concern — [Your Username]"
• Live Chat: Available 24 hours a day, 7 days a week, from within your logged-in fw999 account. Our Indonesian-speaking support agents are on shift at all times including during Indonesian public holidays such as Idul Fitri and Nyepi.
• Response time: fw999 acknowledges all data-related written inquiries within 24 hours (WIB, UTC+7) and aims to provide a substantive response within 30 calendar days.